Alrabeeza Aesthetics
Salon Policies
Thank you for choosing Alrabeeza Aesthetics. These policies are in place to ensure a safe, professional, and enjoyable experience for every client. By booking an appointment, you agree to the following terms.
Appointments
Appointments must be booked in advance. Please arrive on time for home appointments. For mobile appointments, please ensure someone is available to provide access at the agreed time.
If you are running late, please let us know as soon as possible. If you arrive more than 15 minutes late, your appointment may need to be shortened or rescheduled.
Deposits
A deposit may be required to secure your booking. Your appointment is not confirmed until the deposit has been received.
Deposits are non-refundable if you cancel outside the cancellation policy or fail to attend your appointment.
Cancellation and Rescheduling
At least 48 hours’ notice is required if you need to cancel or reschedule your appointment.
Appointments cancelled with less than 48 hours’ notice may result in the loss of your deposit or a cancellation fee.
Clients who repeatedly cancel at short notice may be asked to pay the full treatment cost in advance for future bookings.
No-Show Policy
If you fail to attend your appointment without notifying us, you will lose your deposit and may be required to pay in full before making any future bookings.
Consultation and Medical Information
A consultation form must be completed before your first treatment and updated whenever your medical history changes.
Clients are responsible for providing accurate and complete information regarding medical conditions, allergies, pregnancy, medications, and skin conditions.
Failure to disclose relevant information may affect treatment results and may make treatment unsafe.
Patch Testing
Patch testing is required for treatments involving tinting, lash lifts, brow lamination, adhesives, or any treatment where a patch test is recommended.
Patch tests must usually be completed at least 24–48 hours before treatment.
Treatment cannot be performed without a valid patch test where required.
Right to Refuse Treatment
Alrabeeza Aesthetics reserves the right to refuse or discontinue treatment where it is considered unsafe or inappropriate. This includes but is not limited to:
* Contraindications or medical concerns.
* Signs of infection or contagious skin conditions.
* Intoxication or inappropriate behaviour.
* Failure to complete consultation forms.
* Refusal to follow aftercare advice.
* Suspected allergic reactions or safety concerns.
Treatment Results
Results vary between individuals depending on skin type, hair type, lifestyle, medications, hormones, and aftercare.
No treatment outcome can be guaranteed.
Aftercare
Clients will receive appropriate aftercare advice following treatment.
Failure to follow aftercare instructions may affect the results and longevity of the treatment. Alrabeeza Aesthetics cannot be held responsible for poor results caused by failure to follow aftercare advice.
Children and Pets
For health and safety reasons, children must be supervised at all times during appointments.
For mobile appointments, pets should be kept away from the treatment area where possible to maintain hygiene and safety.
Mobile Appointment Requirements
A clean, safe, and well-lit working space with sufficient room for treatment must be available.
Access to a standard electrical socket may be required for certain treatments.
If the environment is considered unsafe or unsuitable, the appointment may be cancelled and the cancellation policy may apply.
Travel charges may apply depending on your location and will be confirmed at the time of booking.
Hygiene and Infection Control
All equipment is cleaned and disinfected between clients in accordance with industry hygiene standards.
Disposable items are used where appropriate and discarded after a single use.
Clients must inform us if they develop any contagious illness before their appointment.
Payment
Payment is due immediately after the treatment unless agreed otherwise.
Accepted payment methods will be confirmed when booking.
Prices are subject to change without prior notice.
Refund Policy
Due to the nature of beauty treatments, refunds cannot be provided for completed services.
If you have concerns about your treatment, please contact us within 24 hours so that we can assess the situation and, where appropriate, offer a review or corrective treatment.
This does not affect your statutory rights under the Consumer Rights Act 2015.
Gift Vouchers
Gift vouchers are non-refundable, cannot be exchanged for cash, and must be used before their expiry date where applicable.
Personal Belongings
Clients are responsible for their personal belongings. Alrabeeza Aesthetics accepts no responsibility for loss or damage to personal property.
Privacy
Personal information is collected only for consultation, treatment, insurance, and legal purposes.
Your information will be stored securely and handled in accordance with UK data protection legislation. It will not be shared with third parties unless required by law or with your consent.
Photography
Photographs may be taken before and after treatment for treatment records.
Marketing photographs will only be used with your permission.
Complaints
If you are unhappy with any aspect of your treatment, please contact us within 24 hours so that we have the opportunity to investigate and resolve the matter fairly.
Health and Safety
Clients who are unwell, have symptoms of a contagious illness, or have recently been diagnosed with an infectious condition should contact us before attending their appointment.
Liability
Every reasonable care is taken to provide safe and professional treatments. However, Alrabeeza Aesthetics cannot accept responsibility for reactions or complications resulting from undisclosed medical conditions, allergies, medications, or failure to follow aftercare instructions.
Policy Updates
These policies may be updated from time to time. The latest version will always apply to future bookings.